What pre-sales services does YETO Machinery provide?
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YETO Machinery offers professional pre-sales support to assist customers in selecting the right equipment. Our pre-sales services include: ◆Understanding the customer's product requirements ◆Recommending suitable machines ◆Providing technical solutions-offering a one-stop equipment supply ◆Designing customized machines service ◆Providing equipment layout recommendations-including 2D floor plans or 3D visual models ◆Supplying quotations along with detailed configuration and technical specifications ◆Answering questions regarding production capacity, materials, and automation levels Backed by a professional team of sales staff and engineers, we communicate closely with customers to provide optimal recommendations, ensuring the selected equipment meets their production needs.
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After-sales Technical Support from YETO Machinery?
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YETO Machinery provides comprehensive after-sales technical support following delivery.
Our after-sales services include: ◆Machine operation guidance (training videos and manuals in English) ◆Our technical team supports customers throughout the entire lifecycle of the machine. |
Does YETO Machinery provide installation service overseas?
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Yes. YETO Machinery can provide overseas installation and commissioning service according to project requirements.
Our engineers can assist with: ◆Machine installation For some projects, online video guidance and remote commissioning support are also available.Our team of engineers possesses nearly a decade of industry experience. They have extensive expertise in various types of machinery and electrical connections. |
What kind of training does YETO provide?
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YETO provides operation and maintenance training for customers.
Training includes: ◆Machine operation procedures We help customers operate the equipment safely and efficient |
What is the warranty period for YETO machines?
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YETO Machinery provides a free one-year warranty for its equipment. Customers may also choose to extend the warranty period to two, three, or more years for an additional fee; this option is entirely voluntary.
The warranty typically covers: ◆Mechanical structures ◆Core components of the main unit ◆Manufacturing defects ◆During the warranty period, YETO will provide technical support and replace parts confirmed to be defective, in accordance with the warranty terms. (Specific warranty periods and terms will be confirmed in the sales contract.) |
Are spare parts available after the warranty period?
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Yes. YETO Machinery provides long-term spare parts support beyond the warranty period.
We can supply: ◆Electrical components Customers can contact YETO at any time for spare parts and technical assistance. YETO charges only the cost price for spare parts required after the warranty period and provides free remote assistance for their installation. |
Can YETO help with export documents?
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Yes. YETO can provide necessary export documents, including:
◆Commercial invoice ◆Additional documents can be prepared according to customer requirements. |
How does YETO Machinery arrange transportation for overseas customers?
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YETO Machinery provides professional international shipping solutions for customers worldwide.
According to different project requirements, we can arrange: ◆Sea freight (FCL / LCL) Before shipment, every machine will be carefully inspected, tested, and prepared for international transportation. |
What certifications does YETO Machinery provide?
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Depending on machine type and customer requirements, YETO Machinery can provide:
◆CE Certification – for compliance with European safety, health, and environmental protection requirements
◆RoHS Certification – for applicable electrical and electronic components regarding restricted substances
◆ATEX Certification-For applications involving electrical and electronic components that require the fabrication of explosion-proof electrical cabinets, etc.
Certification availability may vary depending on equipment configuration and applicable standards. |